©2018-2019 by Reine LLC    All rights reserved

Frequently Asked Questions

Is it sliceable?

Yes! If you are looking for exceptional, sliceable vegan options for your cheese board, Reine vegan artisanal tree nut rounds are perfect! Reine cheeses are thick and spreadable as they warm from the fridge. To cut wedges for your platter, freeze for 20-30 minutes before slicing with a sharp knife.

Does it melt?

Generally vegan "cheeses" that melt do so from added saturated fats, gums and starches—We prefer to keep the quality of our ingredients healthful and free from additives. Therefore, while our tree nut rounds do not melt, they heat well and can be incorporated into any dish, salad, pizza or appetizer.

Is it Organic?

We use certified organic ingredients whenever possible, which have been verified and registered as Organic by the state of California.

 

Does it contain Gluten?

None of our products are made with gluten or gluten-containing ingredients, but are made in a kitchen that also processes gluten-containing foods.

 

Is it Vegan?

Absolutely! None of our products contain animal products, milk, milk derivatives, dairy or lactose. Our tree nut rounds are certified vegan by Vegan.org

Does it contain GMO?

Our products do not consist of, nor contain, nor are produced from genetically modified organisms.

Do your products contain soy?

No. Our products are soy-free.

 

Do Reine's artisanal tree nut rounds contain live probiotics?

Yes! Ingredients are heated at low temperatures to create an optimal environment for healthy probiotics to flourish while not altering the concentration of the nutritional profile. We do not cook off (kill) the live, healthy cultures present in our tree nut rounds at any time during the manufacturing process.

Is it Raw?

Technically no cashew product is raw since they are steamed at high temperatures to remove the outer pod. Raw cashews contain urushiol, a resin that is toxic if ingested and can cause rashes or burns if it contacts the skin.

To remove this substance, cashews must go through a rigorous roasting or steaming process to ensure they are safe to eat. This is why cashews for purchase are always pre-shelled.

How should I store Reine vegan tree nut rounds?

Refrigerate up to 30 days or freeze for up to 3 months. Our tree nut rounds are wrapped in specialized cheese papers that we have custom-made in France. This wrapping allows your rounds to breath and continue the aging process, thereby preserving the probiotic activity and extending shelf life. Store your rounds in the original wrapping, if possible, or use waxed butcher paper.

My cheese arrived slightly moist. Is this normal?

Condensation from ice in your package may cause moisture and is not a concern. Because we use no preservatives or emulsifiers, natural oil separation from the ground cashew base is not unusual (like natural peanut butter.) One trick is to re-wrap the cheese in a clean paper towel and chill down by refrigeration for 1-2 hours or freeze for 30 minutes before consuming.

 

Will freezing alter the tree nut round's nutritional value or flavor?

Absolutely not! Our tree nut rounds freeze and thaw very well. The nutritional value, texture or taste is not altered by freezing. While frozen, the live cultures in the rounds “sleep", and revive upon thawing to continue the natural aging process in your fridge.

Payment Method

We accept all major credit cards and paypal

Shipping Information

Shipping is by priority mail and goes out out on Mondays, Tuesdays and Wednesdays only (to avoid your shipment sitting in a warehouse over the weekend.) We are unable to accommodate Saturday/weekend delivery or any specific hours. 
We do not ship to P.O. Boxes or internationally.

Shipping cost depends on your location and is out of our control. We do not profit on shipping prices. Perishable items require cold packaging (insulation/ice packs) which adds to the weight, therefore the cost. To make the shipping cost worthwhile, consider adding additional items into one cold shipment and freeze what you do not intend to use right away.

Please be available to receive your item or arrange delivery to work/family/friend for prompt refrigeration.

Returns

Due to the nature of food items and public food safety, we are unable to offer returns. Please contact us with any concerns at info@reinevegancuisine.com